Returns

This is the returns form. You must fill it in to request a return and we will resolve the issue as soon as possible.

If you are not registered, add your order number in the "Items you want to return" section. If you are registered, you will see a drop-down menu with all the orders you have placed.

If you want to make an exchange, you will have to manage the return and make a new purchase.

• You can make the return at any time within 14 days from the date of delivery of your order.
• All returns made from within Spain must be collected by our transport agency. We do not accept orders sent at the customer's expense by another shipping method.
• The item must be in its original packaging and labelling and must be in the same condition.
• Returns have a cost of 9 euros per package, with a maximum of 2 items. An additional 1 euro will be charged for each extra item included in the package (national peninsular territory). The cost for returns from the Balearic Islands is 15 euros per package, with a maximum of 2 items. An additional 1 euro will be charged for each extra item included in the package. This amount will be deducted from the total amount of the purchase at the time of return.
• If you want to exchange an item for another, you must make a return and make a new purchase, we do not manage exchanges directly.
• We do not accept returns of items in outlet or promotion.